Canadian exchange rate and customs fees

We get an enormous number of comments, questions and complaints about the exchange rate, customs fees and duties. Answers to common questions below:

  • We will NOT omit a packing slip - values are all transmitted electronically.
  • We will NOT change the contents value.
  • The exchange rate is not an excuse for a lower price or discount
  • We are unable to estimate the duties, fees or exchange rate ahead of time - talk to your bank and broker for this information.