Soft, Hard and Master Reset (SYNC 3)

There are many ways to "Reset" a SYNC 3 module for the purposes of troubleshooting and normal operation. It is not uncommon to need to perform one or more resets to "clear things up" over the life of a SYNC 3 system. These modules are "Always On" and only reset when the vehicle battery is disconnected or a reset command is issued. Just like your computer a home or your cell phone, a reset can clear up a myriad of issues.

Types of Reset:

  • Soft Reset - Resets the module with no loss of settings or data - provides a graceful shutdown and restart. 
  • Hard Reset - Resets the module with no loss of settings or data - provides an abrupt shutdown and restart.
  • Master Reset - Resets the module back to factory defaults. All personal data and settings are lost. This will require bluetooth pairings, saved addresses and repairing with FordPass (if equipped).

To perform a Soft Reset:

  1. Press and hold the Seek Up (>>|) button while pressing and holding the Radio Power button.
  2. After approximately 5 seconds the screen will go black, release the buttons.
  3. Allow some time for the system reset to complete.

To perform a Hard Reset:

  1. With the ignition OFF, disconnect the power to the SYNC module buy either disconnecting the vehicle battery or the large 54 pin connector at the back of the module.
  2. Reconnect the power after 30 seconds.
  3. Turn the ignition on and wait for the system to boot.

To perform a Master Reset:

  1. Press Settings in the Feature bar at the bottom of the screen. 
  2. Press the General icon (you may have to swipe to the next screen). 
  3. Press the Scroll bar or swipe vertically until you see Master Reset. Press Master Reset. 
  4. A message confirming that all system settings will be erased and reset to factory defaults will appear. Press Continue. 
  5. A “Resetting to factory defaults” message will appear, the system will turn off and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation.